SQUALK.ZONE

MOST ASKED.

: DOES SQUALK SHARE MY DATA WITH OTHERS?

We don’t store or share anyone’s data. Why? We never have any of it to share.

All we need is your number, an image if you want one so others know it’s you when you call or message them, and a buddy name for Chat. Again, any name or word you want. Nothing else. No email, no name or anything else.

Even your Top-Up payment details are never seen by us, so we don’t ever hold any of your bank details. They are your details after all. All correspondence will be to your Chat on Squalk. Support and Statements. Never by email. Your email address is yours, not ours to share.

Your data. Your security. It matters. Another absolute Squalk fact.

: CAN I USE SQUALK USING MY MOBILE INSTEAD OF WI-FI?

Absolutely.

Squalk is free* between Squalk users using Wi-Fi or your phones Mobile Data. So if you’re somewhere where there is no Wi-Fi, or the call is breaking up or cutting out because the Internet is too busy simply switch to Mobile Mode and use your Mobile Data so it’s clearer.

But don’t worry, when you do it will always be up to 95% cheaper than your usual Network provider costs.

*Data charges may apply. Ask your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: SHOULD I USE SQUALK INSTEAD OF ANYTHING ELSE?

Well obviously, we’d love you to, but you might need a little more persuasion.

Firstly, Squalk is free* between Squalk users when using Wi-Fi or your Mobile Data.

But there are other reasons too. Unlike most Communication Apps, Squalk lets you call people who, for one reason or another, don’t have Squalk. Because only with Squalk can you also call anyone, anywhere, at any time and on any Network and always up to 95% less than your current Network provider charges.

With Squalk there are no limitations to who you can call. And that’s a Squalk fact.

*Data charges may apply. Ask your provider for details.

: IS SQUALK FREE?

Yes, most of the time Squalk is free*.

You can call or message other Squalk users for free* using Wi-Fi or your phones Mobile Data.

But, unlike some other Apps, you can call anyone else on any other Network anywhere in the world. But don’t worry, when you do it will always be up to 95% cheaper than your usual Network provider costs.

So, yes, Squalk is mostly free*, and even when it’s not, it’s so cheap you could say we practically are. Feel free to look at our rates at the Squalk.Zone to see how incredibly low our call charges are.

*Data charges may apply. Contact your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: IS SQUALK SECURE?

Whatever you share and send on Squalk is designed to only ever seen by you and the person you are sending it to. Not by us, or anyone else, ever.

Your message is secured, locked and encrypted on route using https. It is then secured again using AES 256 until the moment the person you sent it to views it using their own smart phones self-generating key to unlock it.

The precise moment they view it the message is immediately wiped from our servers forever. Which means we don’t hold any of your data to share with anyone later, ever. And, a unique to us Squalk fact.

: DO I HAVE TO CHANGE MY NUMBER TO USE SQUALK?

No. You continue to use the mobile number you and everyone else knows, your own. Download and register your number on Squalk and your contacts who use Squalk as well move to your Squalk contacts page too. It’s as easy as that.

You can then call or message other Squalk users for free using Wi-Fi or your Mobile Data. But, unlike other Communication Apps, you can also call anyone else anywhere in the world at any time and on any other Network.

But don’t worry, when you do it will always be up to 95% cheaper than your current Network provider.

But, if you ever do want a new number for work or when you are abroad and want to avoid those huge data roaming costs you can do that too, by renting a local number wherever you are from Squalk. See ‘Other Numbers’ in settings for details.

*All Squalk calls to non Squalk users are always up to 95% cheaper than your current Network provider.

HOW
CAN
SQUALK
SAVE
ME
MONEY?

MOBILE
OR
INTERNET

HOW
SECURE
IS
SQUALK?

TO
SQUALK
OR
NOT
TO
SQUALK.

WHAT
ELSE
CAN
SQUALK
DO?

OTHER
SQUALK Q’S
ANSWERED?

: IF SQUALK IS FREE WHY DO I HAVE TO PAY?

Squalk user to Squalk user using Wi-Fi or your Mobile Data is free*. You can talk, video call, send images, messages and Chat for as long as you like. But, unlike other Communication Apps, you can choose to call friends or relatives not on Squalk. That’s when we do have to charge. But don’t worry, when you do it will always be up to 95% cheaper than your current Network provider. So, you pay a lot less, but can continue to talk a whole lot more. Squalk More. Pay Much Less. Only with Squalk.

*Data charges may apply. Contact your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: IS IT CHEAPER THAN USING WHATSAPP OR WECHAT?

Squalk to Squalk works the same as others Apps. You can talk for free*, Message or Video Call using your Wi-Fi or Mobile Data. But what sets us apart from others is you can also call anyone who isn’t on Squalk as well, and when you do it will always be up to 95% cheaper than your usual Network provider. You can’t do that on WhatsApp or WeChat.

*Like all other Apps, data charges may apply. Ask your provider for details.

: IS IT CHEAPER THAN PAY AS YOU GO?

Yes. Every time. Calls on Squalk will always be up to 95% cheaper than you’re paying now with your current Network provider. Look at the rates per minute at squalk.zone or on the App and see for yourself. But remember, use Squalk to call someone else on Squalk using Wi-Fi or your Mobile Data and the calls will be free*. And you can’t get much cheaper than that.

*Data charges may apply. Contact your provider for details.

: CAN I TRY WITHOUT PUTTING MONEY IN?

Absolutely. When you register with Squalk you get an instant free credit on your account to help you start enjoying Squalk.

But remember, Squalk user to Squalk user is free* using Wi-Fi so you are good to go straight away. Just get a friend to download Squalk and register too.

*Data charges may apply. Ask your provider for details.

: DO I HAVE TO USE MY MONEY IN A CERTAIN TIME?

No. Once your money is in your account it’s your money for as long as it lasts. And with Squalk’s incredibly low rates, as well as being free* most of the time, that will be a lot longer than you’re used to or expect.

*Data charges may apply. Ask your provider for details.

: IF SQUALK IS SO MUCH CHEAPER WHY SHOULDN’T I USE IT ALL THE TIME?

You should. Squalk to Squalk using Wi-Fi or Mobile Data is free*, and the rest of the time when you call or text anyone it will always be up to 95% cheaper on Squalk than your usual Network provider. So, stay on Squalk to talk to more people for longer and start seeing how much money you save.

*Data charges may apply. Ask your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: HOW MUCH CHEAPER IS SQUALK?

Squalk is free* between Squalk users using Wi-Fi or your phones Mobile Data. But if you want to call a non-Squalk user, or want to call using mobile because the Internet is busy, then Squalk will have to charge. But don’t worry too much, Squalk will always be up to 95% cheaper than your current Network provider.

That’s how much cheaper we are. And no one else can say, or even come close to saying that.

*Data charges may apply. Ask your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: IF I ONLY EVER USE SQUALK IS IT CHEAPER?

Yes. 100%. Most of the time Squalk is free*. And, even when you use Squalk to call or text not who doesn’t use Squalk then it will still always be up to 95% cheaper than your current mobile Network provider. So, why switch from one way of calling to another when it’s either free* or always cheaper to use Squalk.

*Data charges may apply. Ask your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: HOW MUCH DO I HAVE TO PAY UP FRONT?

It’s up to you. You can top up from as little as $1 at a time. It’s your Squalk so it’s your decision. All we can say is, whatever you do put in your account, and Squalk being free* to other Squalk users and our call rates always being up to 95% cheaper than your usual Network provider, your money in your Squalk account will last a lot longer than you ever imagined it could.

*Data charges may apply. Ask your provider for details.

: HOW CAN I PUT CREDIT ON MY SQUALK?

It couldn’t be easier, visit squalk.zone online or Top-Up in the Settings on your App and choose to Top Up and decide how you want to pay. You can Top-Up with as little as $1. You will already be registered, so just put in the amount you want to credit your account with then proceed to pay.

Your account will instantly be credited, and you will see that on your phone screen.

You can also see your account at any time or request a statement on your phone that will be instantly sent to your Chat.

: HOW DO I KNOW HOW MUCH MY CALLS ARE COSTING ME?

Every call is itemised on your statement which you can see and order at any time on your phone. Also, the balance of your account is displayed on screen at all times, so you can actually see how slowly and how little you are spending on the calls we do have to charge you for.

: YOU SAY YOU ARE CHEAPER. HOW DO I KNOW?

Take a quick look at our rates at the squalk.zone or in the Setting on your Squalk App.

You will instantly see that we are always up to 95% cheaper per minute than your current Network provider.

But don’t forget, Squalk user to Squalk user is free*, and you can’t get much cheaper than that.

*Data charges may apply. Contact your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: IS SQUALK FREE?

*Data charges may apply. Contact your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: HOW WILL I KNOW IF IT’S ON INTERNET OR USING MY MOBILE?

It always tells you on screen in the top left corner of the band at the top. It will say Internet or Mobile. To change from one service to another just tap on the word. The screen also changes colour depending which service you use so you can see it more clearly and instantly.

: CAN I MAKE A CALL WITHOUT ANY WI-FI OR MOBILE DATA?

Yes. Amazingly you can. When your Wi-Fi or Mobile Data drops out or you are somewhere there isn’t any signal you can still call someone using your Squalk. We have a way you can still call and talk to anyone anywhere in the world and on any Network.

No other App can say or do that. Squalk Fact.

: CAN I USE SQUALK ABROAD?

Absolutely. You can use Squalk anywhere at any time. There are no limitations with Squalk. And what’s more, when you are abroad you can rent a new local number on the App and call using that number to avoid those huge data roaming charges when you are away. Check out the Local Number section in Settings to see how easy it is.

: IS SOMEONE RECORDING MY CALLS ON SQUALK?

Squalk never records anything you say or send so only you and the person you are talking to or messaging ever gets to hear or see them. Your message is secured, locked and encrypted on route using https. It is then secured again using AES 256 until the moment the person you sent it to views it using their own smart phones self-generating key to unlock it.

The precise moment they view it the message is immediately wiped from our servers forever. Which means we don’t hold any of your data to share with anyone later, ever. A 100% Squalk fact.

: HOW DO I KNOW MY CONVERSATIONS ARE SAFE?

Your calls and Video calls on Squalk are as secure as any other Telecom or Internet call anywhere in the world. Your calls travel using the same networks so are automatically secured in the same way.

: IS SQUALK SECURE?

Every message in Squalk is secured, locked and encrypted on route using https. It is then secured again using AES 256 until the moment the person you sent it to views it using their own smart phones self-generating key to unlock it.

The precise moment they view it the message is immediately wiped from our servers forever. Which means we don’t hold any of your data to share with anyone later, ever. A unique to us Squalk fact.

: CAN I ONLY EVER TALK TO OTHER SQUALK USERS?

No, with Squalk you are free to talk to anyone, anytime, anywhere in the world and on any Platform or Network. Unlike most other Communication Apps, there are no limitations to who you can reach with Squalk.

: CAN I CALL PEOPLE WHO DON’T HAVE SQUALK?

Absolutely. That is the whole point with Squalk. Unlike most other Communication Apps, you can call anyone, anywhere in the world at any time. There are no limitations with Squalk. And remember, when you do call others outside of Squalk the call rates will always be up to 95% cheaper than your current Network provider.

: WHO CAN’T I CALL ON SQUALK?

If the person you are trying to call has a phone you can call them. End of. With Squalk you can call anyone, anywhere and at any time. Get used to calling without limitations.

: WHAT IF THE PERSON I’M CALLING DOESN’T HAVE SQUALK?

No matter, unlike some other Apps, Squalk lets you talk to anyone, anywhere at any time. There are no limitations. And, when they are not on Squalk you can still talk to them always up to 95% cheaper than you current Network provider. And whilst you are talking to them why not tell them to get Squalk too, then it will be free* using Wi-Fi or your Phones Mobile Data. A simple Squalk tip.

*Data charges may apply. Contact your provider for details.

: DOES SQUALK HAVE MESSAGING?

It does, and it also has something even better. Chat.

Individuals or groups! Family, friends, business or just gossip. It really doesn’t matter. Share messages, notes, views, documents, photos or films that you want others to see. And remember, with https and our AES 256 secured sending only you and the people you send things to will see them.

Chat is free* and only available between Squalk users. It’s also the perfect and securest way to avoid those naughty SMS fees too

It’s great to Chat, and it’s even better with Squalk.

*Data charges may apply. Ask your provider for details.

: CAN I VIDEO CALL MY MUM ON SQUALK?

Of course. Video call her, or anyone, at any time anywhere. Squalk is free* with other Squalk users, but if they don’t have Squalk don’t worry, you can still call, or video call them. But make sure you get your Mum the one thing she’s always wanted. Her very own Squalk. And then your calls home will no longer have limitations either.

*Data charges may apply. Ask your provider for details. Ensure the person you call answers on the Squalk App so it’s free.

: DO I HAVE TO CHANGE MY NUMBER TO USE SQUALK?

No. You can continue to use the number you and everyone else knows, your own. Download and register your number on Squalk and your contacts move to your Squalk contacts too. It’s as easy as that. The only difference you’ll notice is clearer, cheaper*, more reliable and just as secure calls.

But, if you want a new number for work, or when you go abroad to avoid data roaming costs we can organize that for you too, no problem. See ‘Other Numbers’ for details.

*All Squalk calls to non Squalk users are up to 95% cheaper than your current Network provider.

: HOW CAN SQUALK BE CLEARER? WHAT DOES THAT MEAN?

The Internet is a wonderful thing. But at times it’s also incredibly busy. That’s why sometimes when you talk to others using Wi-Fi or you phone Mobile Data calls can often cut off, or the sound quality fades in and out.

With Squalk you have the option to switch to Mobile where it can be a lot less busy so a lot clearer. But don’t worry too much about the cost, with Squalk the rates will always be up to 95% cheaper than your current Network provider.